Return & Refund Policy

Last Updated: October 31, 2026

At Velair Monvé, we want every customer to be satisfied with their purchase. We strive to ensure that every order arrives in excellent condition.

All Sales Are Final

We do not accept returns or offer refunds for change of mind, personal preferences, or unwanted purchases.

This includes, but is not limited to:

• Changing your mind after placing an order

• Deciding you no longer want the product

• Ordering the wrong color or style

• General dissatisfaction unrelated to a product defect or an error in your order

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number

• A detailed description of the problem

• Clear photographs showing the damage, defect, or incorrect item

• Photographs of the packaging, if applicable

We will review your request. If accepted, then we will offer cover the replacement and shipping. 

Replacement availability depends on current inventory and supplier availability.

Please do not ship any products back to return address for a return. 

Contact Us

For requests, questions , and or extenuating circumstances about your order, please contact Velair Monvé through the contact information provided on our website.

Please include your order number so we can assist you as quickly as possible.

Nothing in this policy limits any rights or remedies available to customers under applicable law.